At Atodia, we strive to provide a seamless shopping experience. Our cancellation policy is designed to be fair and transparent, ensuring clarity for our customers.
1. How to Request a Cancellation
To cancel an order, please contact our customer service team as soon as possible at:
📧 support@atodia.com
📌 Required Information:
✔ Order number
✔ Brief reason for cancellation
We will review your request and respond promptly.
2. Cancellation Eligibility
✔ Orders can be canceled only before shipment.
✔ Orders are processed and shipped within 3-4 business days.
✔ Once an order has been shipped, it cannot be canceled.
3. Refund for Canceled Orders
✔ If your order has not been shipped:
- We will issue a full refund.
- Refunds are typically processed within 10 business days.
- The refund will be credited to the original payment method.
✔ If your order has already been shipped:
- Cancellation is no longer possible.
4. Address Changes & Order Modifications
✔ If you need to modify shipping details, contact us immediately.
✔ We will do our best to accommodate changes, but modifications are not guaranteed after processing.
5. Damaged or Defective Products
✔ If you receive a damaged or defective product, notify us immediately.
✔ We will arrange for a replacement or refund.
✔ Please provide photographic evidence of the issue for quick resolution.
6. Order Fulfillment Issues
✔ If we are unable to fulfill your order due to stock shortages or unforeseen circumstances, we will:
- Notify you immediately.
- Issue a full refund to your original payment method.
7. Contact Us
For any concerns, reach out to our customer support team at:
Email: support@atodia.com