At Atodia, we want you to feel confident with every purchase. If you’re not completely satisfied, this policy outlines how to request a return or refund clearly and fairly.
Our services are available in the United States and most international countries, except where restricted by law. If checkout is unavailable in your country, it means we cannot ship there.
1. Return Eligibility
You can request a return within 28 days of receiving your order.
To qualify for a return:
- Items must be unused and in original condition
- Products must include all tags, packaging, and accessories
- Returns that don’t meet these standards may be declined
2. Items Not Eligible for Return
We cannot accept returns for:
- Items labeled as Final Sale
- Customized or personalized products
- Gift cards or promotional gifts
- Items with signs of wear or unrelated damage
3. How to Start a Return
To request a return:
- Email us at support@atodia.com with your order number and reason
- We’ll reply with instructions and a return address
- Use a trackable shipping method to send the item back
Customers are responsible for return shipping costs unless the item is defective or we made an error.
4. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please:
- Contact us within 28 days of receiving your order.
- Send us clear photos showing the issue
Once confirmed, we will either replace the item or issue a full refund at no extra cost.
5. Refund Process
Once we receive and inspect your return:
- We’ll notify you via email
- If approved, a refund will be issued to your original payment method
- Refunds usually appear within 5–10 business days
Note: Original shipping fees are non-refundable, unless the return is due to our error.
6. Late or Missing Refunds
If your refund hasn’t arrived:
- First, check your bank or credit card statement
- Then contact your bank or card provider—processing times vary
- Still need help? Reach out to support@atodia.com
7. Exchanges
We do not offer direct product exchanges.
If you’d like a different item, please return the original product and place a new order separately.
8. Contact Us
Have questions about returns or refunds? We’re here to help:
Email: support@atodia.com