At Atodia, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read this policy carefully to understand your rights and responsibilities regarding returns and refunds.
1. Return Eligibility
- We accept returns for items that are defective or damaged upon arrival.
- To be eligible for a return, the item must:
- Be in its original condition and unused.
- Include all original packaging and materials.
- Return requests must be made within 21 days of the delivery date.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us at support@atodia.com with your order number and a clear photo showing the defect or damage.
- Our support team will review your request and provide return instructions, including the return address.
- Securely pack the item and return it using a trackable shipping method.
3. Return Shipping Costs
- If the return is due to a defective or damaged item, we will cover the return shipping cost.
- For any other reason, return shipping costs are the responsibility of the customer.
4. Refund Processing
- Once we receive and inspect your returned item, we will notify you via email.
- If the return is approved, a refund will be issued to your original method of payment.
- Refunds typically appear within 7–10 business days, depending on your financial institution.
5. Exchanges
- We do not currently offer direct exchanges.
- If your item is defective or damaged, please follow the return process to receive a refund, and you may place a new order if desired.
6. Non-Returnable Items
For health, hygiene, and safety reasons, the following items are non-returnable:
- Items marked as “final sale” or “non-refundable.”
7. Damaged or Incorrect Items
- If you received an incorrect item or your order was damaged during shipment, please contact us within 21 days of delivery.
- Please include your order number and a photo of the item.
- We will investigate and offer a replacement or a full refund, as appropriate.
8. Contact Us
For any questions or assistance with a return or refund, please contact:
Email: support@atodia.com