At Atodia, we strive to provide a seamless and transparent shopping experience. This Cancellation Policy explains how to request an order cancellation and what you can expect during the process.
1. How to Request a Cancellation
To request an order cancellation, please contact our customer support team as soon as possible:
Email: support@atodia.com
When contacting us, please include:
- Your order number
- A brief reason for the cancellation
We will review your request and respond promptly.
2. Cancellation Eligibility
- Orders may only be canceled before they are shipped.
- Orders are typically processed within 3–4 business days after payment confirmation.
- If your order has already shipped, it cannot be canceled. In that case, please refer to our Return & Refund Policy for assistance.
3. Refunds for Canceled Orders
- If your cancellation request is approved before shipment:
- A full refund will be issued to your original payment method.
- Refunds typically appear within 7–10 business days, depending on your financial institution.
4. Address Changes and Order Modifications
- If you need to change your shipping address or modify your order, please contact us immediately after placing your order.
- We will do our best to accommodate changes; however, once an order has entered the shipping process, modifications cannot be guaranteed.
5. Damaged or Defective Products
- If your order arrives damaged or defective, please contact us within 21 days of delivery.
- Include clear photos of the product and packaging along with your order number.
- We will offer a replacement or full refund, depending on product availability and your preference.
6. Order Fulfillment Issues
- In rare cases where we are unable to fulfill your order due to stock shortages or operational issues:
- We will notify you promptly.
- A full refund will be issued to your original payment method.
7. Contact Us
For any questions or concerns regarding cancellations, please contact:
Email: support@atodia.com